About Us
Billionmore.com is the online store based in Thailand. We
provide our customers with variety of top quality products e.g. soccer
jerseys, shorts and many other merchandise. Our store philosophy is to offer
hassle free online order system, fast worldwide delivery as well as fast
turn-around customer service.
Address
BillionMore Head Office, 4 Soi SongPhra, Rama IV Road, Bangrak, Bangkok, 10500 THAILAND
How to contact us
If you would prefer to contact to someone in our sales team directly, just contact via email to let us know your available time for live chat:
-
Jini : contact for affiliate, advertising, sponsorship, join BillionMore team, solve claim etc.
sales@billionmore.com
- Deer : contact for website problem,error about system.
admin@billionmore.com
- Aim : contact for amulet request, search/procure products, tour and travel in Thailand.
luangpu@billionmore.com
- Kim : contact for amulet request, stock available, invoice for payment and delivery lead time.
order@billionmore.com
- Bank: contact for katha and amulet request, translation service, request about large/clear pictures of product.
billionmore@live.com
Payment Methods
We are currently accepting the following methods of payments
-
Paypal
This is the most convenient way to pay us. Paypal accepts most major debit
and credit cards online. Payment is handled in USD and absolutely
free of charge at buyers' side. However, you need to subscribe with them
before sending payments.
-
Credit Card
We accept all VISA and Master card. Your credit card will be processed by ThaiEpay.
- Western Union Money Transfer
You can send
instant payment through Western Union Money Transfer service. Please
contact Western Union office in your area for more information.
- International Money Order(IMO)/Bidpay/MoneyGram
We take international money orders in USD. However, extra $4.00 per payment is needed to cover the bank fee to cash it here. The fee will be automatically added when you select this option.
- Cash
You can also send cash in USD
and all other major currency. Please be sure to use registered airmail or
EMS so you can always track it. Bare in mind that the risk is yours. We
will ship your order only if we receive your cash.
- Bank Transfer
You can transfer money directly to our Bank Account. However, we accept this method for payment over 1000 USD. If less than 1000 USD, sender need to add $10.00 per payment for bank fee.
Shipping Information
We ship orders via registered airmail in cardboard boxes
each of which weights no more than 2 kgs. Tracking numbers will be supplied
for every box. Everage delivery times are as
follow :
| Destionation |
Average Delivery time |
| Asia |
5 - 10 days |
| Europe, Australia, Africa |
8 - 18 days |
| US, Canada, South America |
14 - 30 days |
Shipping charge is calculated basd on actual weight on the
shopping cart page. Please
note that parcel will need some one to sign for. If it is delivered when
nobody is at home, a postman may leave a note and bring a parcel back to the
post office. You will have to go get it within a couple of weeks otherwise
they will send it back to us. If this happens you will be required to pay
for the second round shipping postage.
Shipping Insurance
Registered airmail from Thailand is partially insured. If
your parcel gets lost the post office will start investigation. The process
may take up to a year until they make decision on how much compensation
would be. In order to avoid the problem that may happen, we recommend you to
purchase extra insurance. So in case a parcel is not
delivered within a certain period of time (see below) we will ask the post
office to track it. Once we get a confirmation that the parcel is undelivered we will resend a new one right away. Insurance rate varies from countries to countries. It will be automatically calculated when you place an order.
| Destionation |
Limit |
| Asia |
2 weeks |
| Europe, Australia, Africa |
4 weeks |
| US, Canada, South America |
6 weeks |
Information about Customs
We mark every box as a gift and declare a value of $10 - $15
per box. However, this does not guarantee that your parcel will get through
customs without customs duty and import taxes. Please check with the customs
office in your country for more information on tax rate. We are in no way
responsible for customs tax/duty and customs seizure.
Return/Exchange Policy
We offer satisfaction guarantee. In case you are not happy with our products for any reason you can send them back to us for a refund or exchange. If you want to exchange with something else, you are responsible for shipping charge of the new items. Also, the customer is responsible for all shipping charge back for exchange items. In case you want to refund please note that shipping charge that we have already paid cannot be refunded.
CLOTHES/BOXING ITEMS
If a product is not appropriate for you size. You can send for exchange only. No refund for this category.
AMULET/HOLY ITEMS
Please follow this step strictly.
1. Please take a photo of the returning amulet and send to us by e-mail first. We need time to check condition of the items and will send an email for confirmation with returning address.
2. Please double wrap the amulet with the most careful. This is because it was found that many times the amulet was broken while its delivery back to us.
3. After sending please send RC code of registered airmail to us.
To be inform about returning charge as follow:
1. Buy amulet not over 1 month charge 10% returning/restock fee from full price.
2. Buy amulet since 1-3 moth ago charge 20% returning/restock fee from full price.
3. Buy amulet since 4-5 month ago charge 30% returning/restock fee from full price.
4. Buy amulet since 6 month ago (We don't accept returning of the amulets)
Please take deep consideration before you decide to buy any products from us because it is buyer's responsible for shipping cost. By the way, amulet needs to be in perfectly condition. We accept maximum 5 pieces for exchanging.
PS. We don't accept returning of these items ; liquid/gel amulet i.e. oil and see-phueng (wax), Necklace/Bracelet/Ring as well as CD/DVD and Book.
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